INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and Bank Transfers. Swedish payment system KLARNA is very popular, and we have KLARNA in our website. All transactions are securely processed through trusted payment gateways.
Do you offer international shipping?
Yes, we offer international shipping to multiple countries. Such as Denmark, Norway and Finland. Shipping costs and delivery times may vary based on the destination. Please check our policy-page for more details.
What is your return policy?
We have a hassle-free return policy. If you are not satisfied with your purchase, you can return the item within 30 days of delivery. Please review our Returns & Refunds page for more information on the process.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your package's delivery status on our website or the courier's website.
Are the products on your site genuine/authentic?
Absolutely! We take great pride in offering only genuine and authentic products. We source our merchandise directly from authorized distributors and manufacturers.
What are your customer support hours?
Our customer support team is available 24/7 via e-mail but if you want to talk to our customer service representative you may call 0046 762 353284. You can reach us through email or phone, and we'll be happy to assist you with any inquiries.
Is my personal information safe on your site?
Yes, we take the privacy and security of your information seriously. We use industry-standard security measures and encryption protocols to safeguard your data. For more details, please refer to our Privacy Policy.
Do you offer discounts or promotions?
Yes, we periodically offer discounts and promotions on selected products. Stay updated by subscribing to our newsletter or following us on social media to receive notifications about exclusive offers.
Can I cancel or modify my order after placing it?
We strive to process orders quickly, but if you need to cancel or modify your order, please contact our customer support team immediately. Depending on the order status, we will do our best to accommodate your request.
How do I contact your customer support team?
You can contact our customer support team via email at order@kapor.se or by calling our helpline at +46 762 35 3284. We'll be happy to assist you with any questions or concerns.